Guide
How to Choose a Courier Company
The cheapest quote often costs the most. Ask these ten questions before you trust a courier with your customers.
From our business courier accounts team.
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10 questions to ask a courier
- Can I see the full price before I book? Including fuel, GST and any area surcharges.
- How fast can you actually deliver? Same day, within hours, or in a timeslot?
- Does my job go through a depot? Fewer handovers means less handling and fewer delays.
- Can I book online without waiting for a reply?
- Do I get a tracking number straight away?
- Can I get signed proof of delivery when a customer disputes it?
- Who do I call when something goes wrong, and do they answer?
- What can your vehicles carry? Check sizes before you need them.
- Do you cover where my customers are? Ask for a zone map.
- Do rates drop as my volume grows?
How we answer them
Price on screen before you pay. Same Day, or Priority Express within four hours. Same day van delivery, with no depot sorting. Book online in minutes. Tracking number by email. Signed PODs in the portal for account customers. A real person on 0491 468 070. Vans for everything from satchels to single pallets. A public zone map. And account rates for regular senders.
Book a job Price on screen in under a minute.
Before you book
Should I just pick the cheapest courier?
Compare the full price and the cost of a late delivery. Cheap and late is expensive.
Is a local courier better than a national one?
For same day jobs within a region, usually yes: no depot, fewer handovers and someone local to call.
Can I try you before opening an account?
Yes. Book one job as a guest and see for yourself.
How do I open an account?
Open the customer portal and click Create Account. It's free, and we'll contact you to set your rates.